Need Help

Who to Call


Common Problems Your Contact
  • I'm having a problem with Tegrity.
  • I need help with wikis, blogs, and podcasts
  • The video isn't playing.
  • My browser & plugins aren't working.
  • I need help with a course tool or feature.
  • I can't access my course.
  • The page won't display.
  • How do I download and install Respondus Lock Down Browser?
SHSU Online Technical Team
Email: blackboard@shsu.edu
Phone: (936) 294-2780
Toll-free: (877) 759-2232
Summer Hours:
Mon-Fri 7am-Midnight (Email/Phone)
Sat 8am - 5pm (Email Only)
  • I need to reset my password.
  • I'm having a problem with a computer on campus.
  • Are there computers with cameras on campus?
IT@Sam Help Desk
Email: helpdesk@shsu.edu
Phone: (936) 294-1950

Available Mon-Thurs, 8am-9pm,
and Fri, 8am-6pm
  • I need to request to reset the test or quiz.
  • When is my assignment due and how do I submit it?
  • I don't understand the content or where to find resources.
  • I have a question about my grades.
  • Do I have to participate in the discussion board?

Contact Your Professor

 Read your syllabus, professor/staff information, or virtual office for contact information/procedures.

Blackboard Step-by-Step How-to for Students

Resources



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