Who to Call
SHSU Online Support Desk
For problems with Tegrity, videos, course tools or features, course access, browser / plugin / display issues, or help with wikis, blogs, podcasts, and installation of Respondus Lock Down Browser.
Mon. - Fri. 7 a.m. - Midnight (Email/Phone); Mon.-Fri. 8 a.m. - 6 p.m. (Chat)
Sat. 7 a.m. - Midnight (Email/Phone)
*The SHSU Online Support Desk is closed during university holidays and observes shorter hours during interim sessions.
If you need to reset a test or quiz, have questions about your course content, grades, discussion board participation, or when assignments are due.
Read your syllabus, professor/staff information, or virtual office for contact information.
Blackboard Step-by-Step How-to for Students
- Blackboard Video Help
- Get video help from the Blackboard site specifically directed to students.
- Blackboard Help for Students
- Get help from the Blackboard site specifically directed to students.