SHSU Online Support Desk

Who to Call

SHSU Online Support Desk

For problems with Tegrity, videos, course tools or features, course access, browser / plugin / display issues, or help with wikis, blogs, podcasts, and installation of Respondus Lock Down Browser.


Phone: 936.294.2780

Toll-free: 877.759.2232


Mon. - Fri. 7 a.m. - Midnight (Email/Phone); Mon.-Fri. 8 a.m. - 6 p.m. (Chat)

Sat. 7 a.m. - Midnight (Email/Phone)

*The SHSU Online Support Desk is closed during university holidays and observes shorter hours during interim sessions.

IT@Sam Help Desk

For problems or questions about computers on campus, or to reset your password.


Phone: 936.294.1950


Mon. - Thurs. 8:00am - 9:00pm

Fri. 8:00am - 6:00pm

Your Professor

If you need to reset a test or quiz, have questions about your course content, grades, discussion board participation, or when assignments are due.

Read your syllabus, professor/staff information, or virtual office for contact information.

SHSU Online

For questions about online programs or admission requirements.


Phone: 936.294.2420


Mon. - Fri. 8:00am - 5:00pm

Have a Question About One of Our Programs? Give us a call at 936.294.2420


Blackboard Step-by-Step How-to for Students

Blackboard Video Help
Get video help from the Blackboard site specifically directed to students.
Blackboard Help for Students
Get help from the Blackboard site specifically directed to students.


Blackboard Supported Browsers and Operating Systems

Blackboard Collaborate System Requirements

SHSU Online Technical Requirements